FA&Q
Frequently asked questions
How to Buy Furniture Online?
You can select the item from our listings > add to cart > you can increase or decrease the number of selected items > proceed with the shipping or billing address and make the payment directly then and there. ( follow the steps)
Do you customise Furniture?
Yes, we do customise the furniture in terms of size, colour, design but customisation charges may apply.
GST included in the price mentioned, Any Hidden charges?
Yes GST is included in the price, with no hidden charges.
What is the delivery time?
We generally deliver our products in 4 to 8 working days. When you order from our website, we ensure that the order gets processed within 24-48 hours and gets delivered within the delivery time of the product, mentioned on the product page. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
What is the delivery time for customised products?
The delivery of Customised products depends on quantity and design. Normally we deliver customised products within 6 to 10 days whereas bulk orders may take 8 to 15 days.
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What are your payment methods? We allow all payment methods like online transfer direct to our bank, payment on our website, Paytm, internet banking, Credit card, debit card, and EMI option is also available. How do I track my order? You can track your order by login to your account on our website, you can get an update by Whatsapp at 9625156974 or by email:- furneaser@gmail.com, We try our best to deliver your product before the promised dates. What if I have received a damaged product? We work with highly specialised quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product , please get in touch with us on our customer care number or write to us at Furneaser@gmail.com, Our team will assess the damage and revert within 24 Hrs with a solution. We will either replace the parts or take any other corrective measures to solve the problem. Do I need to submit any documents for products to be delivered to my address? Generally, there is no need to submit any document for the shipping or delivery of your products. However, if your purchased product needs to be handed over to someone else then the delivery person may ask for ID. For more information, please call or WhatsApp our Customer Support Team on +91 9625156974 (10 AM - 8 PM) any day. How do I change my shipping address after my order has been placed? Kindly Whatsapp or call our Customer Care Team / Whatsapp at 9625156974 or email:- furneaser@gmail.com and tell us your new shipping address. |